English only

Product documentation is published in English. Locale URLs still work; article text is not translated yet.

Getting support

How to contact Locimens support and what to include in your request.

Getting support

Self-service first

  1. Search this Documents hub
  2. Run Troubleshooting and the MT5 checklist
  3. Confirm plan and downloads on Accounts
  4. Review Support for billing and SLA notes

Email

Contact support@locimens.com from your account email.

Include:

  • Account email
  • Plan tier
  • Operating system
  • Locimens app version (if known)
  • Broker server name for MT5 issues
  • Whether the mailbox EA is attached
  • Short expected vs actual behavior

Billing

Use Manage billing on Accounts for invoices and cancellation. Billing disputes: see Terms and write within the stated window.

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